Questions

Appointments:

  • We are open 7 days a week!

  • You can cancel your acupuncture appointment within 24 hours / 48 hrs for massage, facial acupuncture, microneedling, reiki, or breathwork appointments with no penalty. Less than the required amount will result in being charged the full-service cost. No-shows and late arrivals that need to be rescheduled will be charged the full cost of your service. Running late? Arrivals more than 10 minutes after the start time must be rescheduled.

  • We accept all major credit cards, cash and checks. Please note that when using a credit card for payment credit card processing fees apply.

  • We accept insurance! Please fill out the insurance form and we will get back to you within 1-3 business days with a breakdown of your benefits and eligibility.

  • Come as you are! You do not need to wear anything special for your treatments. If we need you to change we have lots of towels for draping and table warmers to keep you cozy during your treatment.

Acupuncture & East Asian Medicine:

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  • All of our practitioners are licensed to work within the state of New York. Many have additional credentials and certifications beyond what is required in order to practice. You can read more about each practitioner and their specific trainings and interests on the

  • All of our practitioners are licensed to practice within the state of New York. Many of our practitioners have qualifications and credentials that are above and beyond what is required to practice their craft. You can read more about each practitioners interest and certifications under the Team Directory.

Massage/Manual Therapy:

  • Massage therapy helps with pain relief, stress relief, improved circulation, headache and migraines, post exercise recovery, and increased flexibility. What doesn’t massage help with!?! As always, you will want to check with your physician before pursuing massage as treatment for any health condition.

  • We offer a variety of massage styles that are based upon each practitioners training, interest and skill set. The front desk can assist with making a recommendation and matching you with what you are looking for (Swedish, myofascial release, prenatal).

  • Anyone performing massage or manual therapy at Moxi is a licensed massage therapist or a licensed acupuncturist performing tui na, medical massage or manual therapy (application of pressure). All practitioners work within their licensure scope of practice.

  • This can vary depending upon your condition as well as your treatment plan. Your practitioner will share with you tips for how to help your condition as well as recommend when and how often to come back.

  • We take your comfort and trust very seriously. All our licensed massage therapists are trained in assisting with people of SA. Undressing to your level of comfort, requesting the gender of your practitioner, regulating the lighting, and specifying area to focus or avoid are all up to the patient. Feel free to vocalize anything and everything that would help make your massage relaxing and safe.

  • It is natural to get aroused when relaxed. Our licensed massage therapists are experienced with these situations and will use their discretion on whether to pause or step out. However, it will be handled in a graceful and respectful way. If the issue persists then we can reassign you to another practitioner.

  • We currently use a nut-free oil as our main carrier. The licensed massage therapist also has the option to use a lotion, essential oils, and East Asian medicinal topicals (like Po Sum On oil, White Flower, and Tiger balm).

Insurance:

  • Yes we accept insurance! We are currently in-network with Blue Cross Blue Shield and out of network with Aetna, Cigna, Meritain, United Healthcare.

    We do not accept Emblem, Oscar, Oxford or Fidelis.

  • You would need to submit all required info from the insurance form and hit submit! Please allow 1-3 business days to receive your benefits and eligibility breakdown.

    Additionally, you can email us at hello@heymoxi.com or call us at 917-886-5860 to confirm we received your submission or to give us your information over the phone. We look forward to assisting you!

  • Yes we do! All services rendered at our clinic are eligible for HSA/FSA payments. You can also use HSA/FSA towards a deductible, balance, or gift card.

Facial Acupuncture & Microneedling:

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    • Avoid anti-coagulants & blood thinning medications and supplements 4 days prior to treatment. Consult your doctor before treatment and before discontinuing any medication.

    • Skin with a sunburn cannot be treated.

    • Use of tanning beds well as self tanner products must be avoided 24 hours before and after treatment, preferably 1 week.

    • Retinol, retin A, benzoyl peroxide, hydroquinone, gylcolic or salicylic acids for at least 3 days prior to treatment.

    • Do not tweeze or wax the area one week prior to treatment.

    • No open cuts or cold sore breakouts - wait until healed.

    • 2 week apart from botox, fillers or any new permanent make-up or injections on or near the treatment area.

    • It is suggested to start on Vitamin C serum daily, 2 weeks prior to your microneedling treatment to help with collagen production and recovery.

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  • Please wait 2 weeks after getting Botox or fillers to do Facial Acupuncture or Microneedling.

  • It is recommended to do a course of twelve Facial Acupuncture sessions performed once weekly. Microneedling can be done once per month. For the best results incorporate both treatments together.

  • Yes you can purchase individual sessions a la carte or a package.

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